Help Centre
Questions, answered.
Everything you need to know about VECHÉN — our formulas, orders, delivery, subscriptions and returns. Can't find what you're looking for? Get in touch.
THE BRAND
About VECHÉN
What is VECHÉN?
VECHÉN makes supplements with clearly stated formula information for busy routines. The range is organised around Energy, Structure, Immunity and Everyday needs, with product-specific ingredients and serving information.
What does clearly dosed mean?
We use “clearly dosed” to mean that formula-specific nutrient and active amounts are stated where applicable, rather than relying on vague front-of-pack descriptions.
Where are VECHÉN products made?
Origin and manufacturing information varies by product. Check the relevant product page and Inside the Formula section for the information that applies to that formula.
Do you use proprietary blends?
We provide the ingredient declaration and formula-specific nutrient or active amounts available for each product. Where a formula contains a food or herbal blend, its constituent ingredients are identified in the product information.
THE FORMULAS
Products & Formulas
How do I choose the right product?
Start with the need — Energy, Skin, bones & cartilage, Immunity or Daily essentials. Find Your Formula can help you narrow the range, and each product page gives the formula, ingredients and directions for use.
Are VECHÉN products suitable for vegans?
Dietary suitability varies by formula. Check the Allergens and Dietary information on the relevant product page before ordering, and see our Ingredients guide for more information about the ingredients used across the range.
Do your products contain allergens?
Allergens are declared for each formula on its product page and on the product label. If you have a specific allergy, check the relevant product information before ordering. You can also explore our Ingredients guide.
Can I take multiple VECHÉN products together?
Check the ingredients and daily amounts in each product before combining them, especially where vitamins or minerals overlap. If you take medication or are unsure, ask a pharmacist or healthcare professional to help you check the combination.
When should I take my supplement?
Each product page includes a How To Use section with serving size, timing and whether to take it with food. Follow the directions on your pack unless advised otherwise by a professional.
Can I take VECHÉN while pregnant or on medication?
If you are pregnant, breastfeeding, taking medication or under medical supervision, consult your doctor before taking any supplement, including ours.
HOW IT WORKS
Subscriptions
How does Subscribe & Save work?
Where Subscribe & Save is available, choose the subscription option on the product and select an available delivery frequency. See Subscribe & Save for current terms and availability.
Can I change my delivery frequency?
Available delivery frequencies and management options depend on the subscription shown with the product. See Subscribe & Save for details.
Can I skip or pause an order?
Where your active subscription plan provides these options, you can manage upcoming deliveries from your subscription account.
Can I cancel my subscription?
You can manage or cancel an active subscription through your subscription account, subject to the options shown with your plan. See Subscribe & Save.
Will I be reminded before each delivery?
Subscription notifications and management options are provided according to the active subscription plan. Check your subscription account for the options available before the next order is processed.
OUR PROMISE
Returns & Refunds
What is your returns policy?
For a change-of-mind return, contact us within 30 days of delivery, then return the product within 14 days of telling us. Products must be unopened with seals intact. Return postage is normally your responsibility. For faulty, damaged or incorrect items, contact us so we can put things right. See Returns & refunds for full details.
How long do refunds take?
Approved refunds are returned to the original payment method within the applicable processing timeframe. Your bank or payment provider may take additional time to show the credit.
Do I need to return the product?
Please contact us before returning a product. For change-of-mind returns, the customer normally pays return postage. For faulty, damaged or incorrect items, we will provide the appropriate remedy and cover applicable return postage. See Shipping & Returns.
GET SUPPORT
Account & Support
How do I create an account?
You can create an account at checkout or anytime from the account icon in the header. An account lets you manage subscriptions, track orders and check out faster.
I forgot my password — what do I do?
Follow the sign-in instructions shown on your account page. Depending on the account options available, you may receive a sign-in code by email or be offered a password reset.
What payment methods do you accept?
We accept all major credit and debit cards, plus express payment options shown at checkout. All payments are processed securely and encrypted.
How do I contact customer service?
Use the form on our Contact page or email contact@vechen.co.uk. Include your order number if your question is about an order.