Terms of service

OVERVIEW
Welcome to VECHÉN! The terms "we", "us" and "our" refer to VECHEN LTD, trading as VECHÉN. VECHEN LTD operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). VECHÉN is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services. Nothing in these Terms affects your legal statutory rights as a consumer.

By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy (https://vechen.co.uk/policies/privacy-policy). If you do not agree, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least 18 years of age. To use the Services, you may be asked to provide information such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current and complete. You are solely responsible for maintaining the security of your account credentials and for all activity occurring under your account.

SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products. However, colours or appearance may differ depending on your device settings. We do not warrant that the quality of products will meet your subjective expectations. We reserve the right to limit quantities or discontinue products at any time without notice.

Health Disclaimer: Products sold are not intended to diagnose, treat, cure, or prevent any disease. Statements have not been evaluated by relevant regulatory authorities (such as the FSA or MHRA). Always consult a healthcare professional before use.

STRUCTURA is a food supplement. It is not a medicine. Results may vary between individuals. Do not use as a substitute for a varied, balanced diet and healthy lifestyle.

SECTION 3 - ORDERS AND CONTRACT FORMATION
When you place an order, you are making an offer to purchase. A legally binding contract is only formed between you and VECHEN LTD when we dispatch the goods to you and send a shipping confirmation email. We reserve the right to decline any order for any reason.

Right to Cancel: If you are a consumer in the UK or EU, you have the legal right to cancel your order within 14 days of receiving the goods without giving a reason, subject to the conditions in our Refund Policy (https://vechen.co.uk/policies/refund-policy).

SECTION 4 - PRICES AND BILLING
Prices are subject to change without notice. The price charged will be the price in effect at the time the order is placed. Unless stated otherwise, prices exclude shipping, handling, or customs duties. You agree to provide current, complete, and accurate purchase and account information for all transactions.

SECTION 5 - SHIPPING AND DELIVERY
Delivery times are estimates only and are not guaranteed. In accordance with UK consumer law, risk of loss or damage to products passes to you only when the products come into the physical possession of you or a person identified by you to take possession of the goods.

SECTION 6 - INTELLECTUAL PROPERTY
Our Services and all original content (text, graphics, logos, images) are owned by VECHEN LTD and are protected by United Kingdom and international copyright and trademark laws. You are granted a limited licence for personal, non-commercial use only. Unauthorised use may violate intellectual property laws.

SECTION 7 - OPTIONAL TOOLS AND THIRD-PARTY LINKS
We may provide access to third-party tools (e.g., Shopify apps) or links to third-party websites. These are provided "as is" and "as available" without warranties. We are not responsible for the content, accuracy, or any harm arising from your use of third-party resources.

SECTION 8 - RELATIONSHIP WITH SHOPIFY
VECHÉN is powered by Shopify. However, any sales and purchases are made directly with VECHEN LTD. You acknowledge that Shopify is not responsible for any aspect of sales, including injury or loss resulting from products. You release Shopify from all claims related to your transactions with VECHEN LTD.

SECTION 9 - FEEDBACK
If you submit feedback or reviews, you grant us a perpetual, worldwide, royalty-free licence to use and distribute that content. You represent that you own the rights to your feedback and that it does not violate any third-party rights or contain malicious code.

SECTION 10 - ERRORS AND OMISSIONS
Occasionally, there may be information on the Services containing typographical errors or inaccuracies relating to pricing or availability. We reserve the right to correct these and cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 11 - PROHIBITED USES
You may not use the Services for unlawful purposes, to infringe on intellectual property, to harass others, or to transmit malicious code. You are prohibited from using any automated means (scrapers, robots, or AI tools) to access the Services except as permitted in Section 12.

SECTION 12 - AGENTS
12.1 This section applies if you use an "Agent" (software/service taking autonomous action) to interact with our Services.
12.2 Agents must identify themselves in the user agent string as: "Agent/[agent name]".
12.3 Agents must not mimic human behaviour, circumvent CAPTCHAs, or obfuscate their automated nature.
12.4 We reserve the right to technically limit or block any Agent at our discretion.

SECTION 13 - DISCLAIMER AND LIMITATION OF LIABILITY
Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited or excluded by English law.

Subject to the above, the Services are provided "as is." VECHEN LTD shall not be liable for any indirect, incidental, or consequential damages (including lost profits or data) arising from your use of the Services or products procured through the Services.

SECTION 14 - INDEMNIFICATION
You agree to indemnify and hold harmless VECHEN LTD and Shopify from any claims or demands, including reasonable legal fees, made by any third party due to your breach of these Terms.

SECTION 15 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales, and you agree to the exclusive jurisdiction of the courts of England and Wales.

SECTION 16 - CONTACT INFORMATION
VECHEN LTD (trading as VECHÉN)
Company Number: 17118743
5th Floor, 167-169 Great Portland Street
London, W1W 5PF, United Kingdom
Email: contact@vechen.co.uk