Cancellation policy
Last updated: 26 September 2026
SUBSCRIPTIONS AND RECURRING PURCHASES
When you purchase a VECHÉN subscription, you choose the product, quantity and available delivery frequency shown before checkout. Your subscription renews automatically and your payment method is charged for each renewal until you cancel.
Your chosen quantity repeats at the frequency you select. Selecting a delivery every three months does not automatically increase the number of packs or make one pack a three-month supply.
SUBSCRIPTION SAVINGS
The price and savings for your selected plan are shown before you subscribe, including any scheduled change from an introductory to an ongoing price.
The current monthly introductory offer gives 15% off your first two subscription orders, followed by 10% off from the third subscription order. This is based on the number of subscription orders, not the number of calendar months. The current every-three-months plan gives 10% off each subscription order and does not include that introductory offer.
The terms shown when you subscribe apply to your subscription. A later offer does not automatically change an existing subscription.
MANAGING YOUR SUBSCRIPTION
Manage, skip, pause or cancel through your subscription management link in your emails, or through your account. Available editing options are shown in the customer portal.
If a link has expired or an option you need is not available, contact contact@vechen.co.uk for help. Please make changes before the next renewal is processed.
CANCELLATION AND COMMITMENT
Our standard Subscribe & Save plans have no fixed commitment beyond the initial order. You may cancel future renewals before they are processed, without a subscription cancellation fee.
Cancelling a subscription stops future renewals. It does not automatically cancel or refund an order that has already been processed or dispatched. Cancellation and return requests for those orders are handled under our Return and Refund Policy and your statutory rights.
DELIVERY
Free standard UK delivery applies to qualifying subscription orders of £35 and over after discounts. One-time purchases qualify at £45 and over after discounts. The applicable delivery charge is shown before checkout. Express delivery is excluded from these free standard delivery offers.
OTHER DISCOUNTS
WELCOME10 applies to eligible first-time customers on one-time purchases only, once per customer. It does not apply to subscription products or combine with other product or order discounts. Qualifying free standard delivery can still apply.
PRICE AND SUBSCRIPTION CHANGES
Any change from an introductory price to an ongoing price is shown before purchase. For other proposed material changes to an existing subscription, we will give the notice required by applicable law and an opportunity to cancel before the change takes effect. We will not apply changes retrospectively to orders already placed.
RETURNS AND YOUR RIGHTS
Products purchased through a subscription are subject to our Return and Refund Policy. Nothing in this policy limits your statutory consumer rights.