Refund policy
Last updated: 19 September 2026
CHANGE OF MIND
VECHÉN® gives you 30 days from delivery to tell us that you wish to cancel or return an eligible order.
Contact us at contact@vechen.co.uk. After notifying us, please return the goods within 14 days using the return instructions we provide.
For change-of-mind returns of consumable products, products must be unopened and the seal must remain intact. If a sealed product is unsealed after delivery, cancellation rights may not apply where the statutory sealed-goods exception applies.
You are responsible for the cost of change-of-mind return postage.
Where applicable, a refund for a cancelled whole order will include the cost of our least expensive standard delivery option. Any additional amount paid for a more expensive delivery service is not refundable unless required by law.
Eligible refunds will be made to the original payment method within the applicable legal timeframe. Where permitted by law, we may withhold the refund until we have received the returned goods or you provide evidence that they have been sent back.
FAULTY, DAMAGED OR INCORRECT PRODUCTS
If an item is faulty, damaged on arrival or is not what you ordered, please contact contact@vechen.co.uk with your order details.
We will provide the appropriate remedy in accordance with your statutory rights, which may include a replacement or refund and applicable return costs.
RETURNS ADDRESS
Please contact us before returning anything so that we can provide the appropriate return instructions and return address.
Do not send returns to our registered office unless we specifically instruct you to do so.
SUBSCRIPTIONS
Cancelling a subscription prevents future renewals that have not already been processed. An order already processed or dispatched will be handled under the cancellation and returns terms applicable to that order.
Nothing in this policy limits your statutory rights.