Privacy policy

Last updated: 1 May 2026

VECHÉN (referred to as "we", "us", or "our") operates this store and website. VECHÉN is powered by Shopify, which provides the platform that allows us to provide our Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from vechen.co.uk (the "Site") or otherwise communicate with us.

For the purposes of the UK General Data Protection Regulation (UK GDPR), VECHEN LTD is the "Data Controller" of your personal information.

1. PERSONAL INFORMATION WE COLLECT

We collect information that identifies, relates to, or describes you. The categories of personal information we collect include:

Contact Details: Name, shipping address, billing address, phone number, and email.
Financial Information: Payment card details and transaction history (processed securely via Shopify Payments).
Account Information: Usernames, passwords, and security questions.
Device & Usage Information: IP address, browser type, time zone, and how you interact with our Site (collected via cookies and pixels).

2. HOW WE USE YOUR INFORMATION

Under UK GDPR, we only process your information when we have a lawful basis to do so. We use your information to:

Fulfill our Contract: To process payments, arrange shipping, and provide you with order confirmations.
Legitimate Interests: To screen orders for potential risk or fraud, and to provide you with information or advertising relating to our products where you have expressed interest.
Consent: Where you have opted in to receive our marketing communications.
Legal Compliance: To comply with tax, accounting, and regulatory requirements.

3. DISCLOSURE OF PERSONAL INFORMATION

We share your personal information with third-party service providers to help us provide our Services, including:

Shopify: To power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy
Payment Processors: Such as Stripe or PayPal, to securely handle transactions.
Fulfillment Partners: To deliver your physical goods.

4. INTERNATIONAL DATA TRANSFERS

As we use Shopify, your information may be transferred outside of the UK (for example, to Canada or the United States). When we transfer your personal information out of the UK, we ensure safeguards recognised by the UK government, such as Standard Contractual Clauses (SCCs), are in place.

5. YOUR RIGHTS (UK & EEA)

If you are a resident of the UK or EEA, you have the following rights:

Right to Access: To receive a copy of the personal data we hold about you.
Right to Rectification: To request that inaccurate personal data we hold about you is corrected.
Right to Erasure: To ask us to delete your data (the "right to be forgotten").
Right to Restriction: To request that we limit the way we use your personal data.
Right to Object: To stop us from processing data for direct marketing.

To exercise any of these rights, please contact us at contact@vechen.co.uk.

6. DATA RETENTION

When you place an order, we will maintain your order information for our records unless and until you ask us to delete this information. We retain data as long as necessary to fulfil legal or accounting requirements.

7. COMPLAINTS

If you are not satisfied with our response to a data request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK at www.ico.org.uk.

8. CONTACT US

For more information about our privacy practices, please contact us using the details below:

VECHEN LTD (trading as VECHÉN)
Company Number: 17118743
Registered Office: 5th Floor, 167-169 Great Portland Street, London, W1W 5PF, United Kingdom
Email: contact@vechen.co.uk