Privacy policy
Last updated: 19 September 2026
VECHEN LTD, company number 17118743, registered in England and Wales, is the data controller for personal information collected through vechen.co.uk.
Registered office:
5th Floor Great Portland Street
London
England
W1W 5PF
Contact: contact@vechen.co.uk
INFORMATION WE COLLECT AND WHY
When you place an order or contact us, we may process information including your name, contact details, billing and delivery address, order details and communications. We use this information to process payments, fulfil orders, provide customer service and administer returns.
Where you create an account or subscription, we process information necessary to administer it, including your order history and subscription preferences.
Where required, we send electronic marketing only with the appropriate consent. You can withdraw your consent or unsubscribe at any time.
If you submit a review or other content, we process the information you provide for the purposes explained when you submit it.
We may process device, browser and website-use information to operate, secure and improve our website. Non-essential cookies and similar technologies are used subject to the consent choices presented on the site.
We also retain information where necessary to comply with tax, accounting, fraud-prevention and other legal obligations.
WHO WE SHARE INFORMATION WITH
We use service providers necessary to operate our business and online store, including Shopify, payment providers, fulfilment and delivery partners, communications providers and other technology suppliers.
These providers receive information only where necessary to provide their services or where otherwise permitted by law.
We do not sell your personal information.
INTERNATIONAL TRANSFERS
Some service providers may process personal information outside the United Kingdom. Where UK data protection law requires safeguards for an international transfer, an appropriate lawful transfer mechanism is used.
HOW LONG WE KEEP INFORMATION
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, tax, accounting and dispute-resolution requirements.
YOUR RIGHTS
Depending on the circumstances, UK data protection law may give you rights to access your personal information, correct inaccurate information, request deletion, restrict or object to processing, request data portability and withdraw consent where processing is based on consent.
To exercise your rights, contact contact@vechen.co.uk.
You also have the right to complain to the Information Commissioner's Office (ICO).
CHILDREN
Our products and online store are intended for adults. We do not knowingly seek to collect personal information from children.
CHANGES TO THIS POLICY
We may update this policy as our services, technology or legal obligations change. The current version will be published on this page.